Troubleshooting
Start here if something isn’t working. For orders, shipping, or missing parts, contact us instead.
Quick reference
Section titled “Quick reference”| Symptom | First thing to check | Usually fixes it |
|---|---|---|
| Feeder won’t run | Is it powered, and what does the LED show? | Re-seat power; check LED legend in the manual |
| Beans stall or bridge | Is the feeder disc clean? | Clean the disc; don’t overfill the housing |
| Uneven / inconsistent feed | Disc residue or low bean level | Clean the disc; keep the housing topped up |
| Feeder doesn’t sit level | Right adapter for your grinder? | Re-fit the correct adapter |
| LED shows a fault state | Check the legend for your model | See the manual; power-cycle |
| Grind seems off after fitting | Steadier feed can shift your dial-in | Re-dial grind/dose to taste |
Maintenance fixes
Section titled “Maintenance fixes”- Cleaning the feeder disc — the most common fix for feed problems
- Cleaning the glass housing
- Charging & battery
- LED light indicator — what each state means
Still stuck?
Section titled “Still stuck?”Contact us with your feeder model, your grinder model, and (if relevant) your firmware version and a photo or short video of the issue. That’s the fastest path to a fix.