Contact us
Need a hand? Email us at cremaloop@3dfarmer.ch and we’ll get back to you, usually within one business day.
Make it a fast fix
Section titled “Make it a fast fix”For a technical or fitment issue, please include:
- Your feeder model — Pro V1, Pro V2, Ultra, or Metal (not sure?)
- Your grinder model — e.g. DF64, Eureka Mignon, EK43
- A photo of the feeder on your grinder, and a short video if the feed is misbehaving
- What you’ve already tried
That’s usually enough for us to pinpoint the problem on the first reply.
Before you email
Section titled “Before you email”Many questions are answered faster here:
- Troubleshooting — feeder won’t run, beans stall, uneven feed, LED states
- Manual library — full PDF manuals for the Ultra and Metal
- Grinder compatibility — which adapter fits your grinder
Orders, shipping & returns
Section titled “Orders, shipping & returns”For order status, shipping, address changes, or returns, email the same address — cremaloop@3dfarmer.ch — with your order number.
Get product updates
Section titled “Get product updates”Want restock alerts, new adapter releases, and firmware news by email? Join the newsletter.
Warranty
Section titled “Warranty”Manufacturing defects are covered for 12–24 months from delivery, depending on your country. We may ask for photos or a short video to diagnose the issue and send the right replacement part.
CremaLoop is made by 3D Farmer GmbH, Klosterstrasse 17, 8406 Winterthur, Switzerland.