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We answer every message. Pick the category that matches your question so it reaches the right person faster.

What’s this about?Product questionWhich feeder, grinder adapters and compatibility, before you buyOrder, shipping, or returnTracking, address changes, returns. Add your order number.Technical issueFeeder won’t run, beans stall, LED, charging, firmware, grind by weight, warrantyFeature requestIdeas for the feeders, new adapters, or this help centerOtherPress, partnerships, anything else

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Prefer plain email? Email support@cremaloop.com directly.

Before sending, our AI assistant checks the help center for an answer you can use right away. If it finds one, you can still send your message. Order, shipping and return messages, and messages with photos or videos, go straight to our team.

After you send

You’ll get a reply from support@cremaloop.com, usually within one business day. Just reply to that email for follow-ups; there’s no need to fill in the form again.

Make it a fast fix

For a technical or fitment issue, please include:

Your feeder model - Pro V1, Pro V2, Ultra, or Metal (not sure?)
Your grinder model - e.g. DF64, Eureka Mignon, EK43
A photo of the feeder on your grinder, and a short video if the feed is misbehaving
What you’ve already tried

That’s usually enough for us to pinpoint the problem on the first reply.

Before you write

Many questions are answered faster here:

Troubleshooting - feeder won’t run, beans stall, uneven feed, LED states
Manual library - full PDF manuals for the Ultra and Metal
Grinder compatibility - which adapter fits your grinder
Shipping, delivery and order status - where your order is

Warranty

Manufacturing defects are covered for 12–24 months from delivery, depending on your country. We may ask for photos or a short video to diagnose the issue and send the right replacement part.

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CremaLoop is made by 3D Farmer GmbH, Klosterstrasse 17, 8406 Winterthur, Switzerland.